Because we roast and ship quickly, please contact us as soon as possible after placing your order. We'll do our best to accommodate changes before your order enters production or ships.

Please contact us immediately.

Once an order has shipped, we may not be able to redirect the package and additional shipping charges may apply.

Please first check around your property and with neighbors.

If you're still unable to locate your package, contact us and we'll work with the carrier to help resolve the issue.

Our roasting facility operates Monday-Friday (excluding select holidays). To make sure that you’re getting the freshest coffee possible, please allow us up to 3 business days to process your order.

Shipping estimates:

• Shipping within Southern California: about 3 business days (except for holiday season).
• Shipping outside of Southern California: about 3-7 business days (except for holiday season).

Not at this time.

We offer free standard shipping on qualifying U.S. orders over $35. Orders below the free shipping threshold are calculated at checkout based on destination and shipping method.

At this time, if you wish to have your order shipped quicker than the Standard Shipping window, please contact us. Your order will be subject to additional charges with expedited shiping

Please account for extra transit time during the holiday season due to the increase of packages.

Yes.

You can pause, skip, change your coffee selection, update your address, or cancel your subscription anytime from your account.

Our subscriptions ship out on the weekly, monthly or bi-monthly anniversary of when you started. If it lands on a weekend or holiday, it will ship the next business day. You can also edit your subscription at any time on your account at owlvericks.com.

We will notify you when they receive their first gift. You will receive an email from our shipping service. If you wish to receive monthly notifications until the subscription expires, please email us and include the order number / recipient’s name associated with the order. 

No they do not! Our Gift Subscriptions do not renew at the end of the term. When they expire, the gift recipient can repurchase the subscription by themselves with their newly created account. 

Unfortunately, we are not able to cancel or refund gift subscriptions in most cases. We may be able to make exceptions for orders that have not been shipped at all, or in certain other extenuating circumstances.

Coffee is a perishable product, so we cannot accept returns on opened coffee. However, if there is an issue with your order or you're unhappy with your purchase, please contact us within 7 days and we'll do our best to make it right.

If your merchandise is faulty, we certainly want to make it right. On the other side of the coin, we can’t accept returns on used items. Items purchased online can only be returned through the mail within 30 days of the purchase date. Please contact us before returning.

We always aim for make sure our customers love our products, but if you do need to return an order, we’re happy to help.

Email your order number, name, reason for return and the item and quantity you wish to return. We will contact you with information on how your return will be processed.

Unfortunately, we cannot refund the price of shipping.

We are happy to replace any items damaged in transit. If your order arrives damaged, please send us a few photos of the product and packaging so we can make it right as quickly as possible. Please let us know the original order number and the best address for the return shipment.

Every bag is roasted fresh in our Anaheim, California roastery. We generally roast within a few business days of shipment so your coffee arrives at peak freshness.

Although the coffee won't "go bad," we highly recommend that whole bean coffee is best enjoyed within 4–8 weeks of the roast date, while ground coffee is best enjoyed within 2–4 weeks after opening.

Store coffee in its original sealed bag or another airtight container in a cool, dry place away from heat, sunlight and moisture.

We don't recommend refrigerating or freezing coffee.

Oils on roasted coffee beans are the result of a natural oxidation reaction that occurs in roasted beans and over time. Coffee beans contain oil which is released in the roasting process. A lot of the aromas and flavors of the darker roast beans come from these oils. Therefore, oil in coffee beans is a normal and typical quality of dark roasted beans like our Saigon Nights, Hangover Chaser and Classic. Know that these are a natural part of the roasting process.

Coffee is one of the most highly regulated agricultural products in the world. Like many agricultural foods, trace amounts of naturally occurring compounds can exist but they remain well below established food safety standards.

As a USDA Certified Organic roaster, we source high-quality coffee from trusted partners who meet rigorous quality standards.

Learn more:  https://www.healthline.com/nutrition/the-mycotoxins-in-coffee-myth

USDA Organic certification means our coffee has been roasted, grown and handled according to strict federal organic standards that prohibit most synthetic pesticides and fertilizers while emphasizing soil health, sustainability, and traceability throughout the supply chain.

Learn More: https://www.usda.gov/media/blog/2012/03/22/organic-101-what-usda-organic-label-means